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Terms & Conditions

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Read the terms & conditions of purchase and for the use of www.nbhc.com.au. If you can't find what you need, please contact us via the contact page.

www.nbhc.com.au is owned and operated by Northern Beaches Hobby Centre Pty Ltd ABN.125 706 032

By using or accessing this site you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, then please do not use this site

1. Terms of Use

Revisions of Terms of Use

Northern Beaches Hobby Centre (NBHC) may revise or amend these Terms of Use at any time at our absolute discretion by posting revised terms. You agree that, in the event that any portion of these Terms of Use is found to be unenforceable, the remainder of these Terms of Use remain in full force and effect. Any revisions will be effective immediately. By continuing to use this site after any revision becomes effective, you agree to be bound by these Terms of Use as so revised. You should therefore periodically visit this page to determine the then current Terms of Use to which you are bound.

Site Contents, Ownership & Use Restrictions
The material on this site is protected by copyright under the laws of Australia and other countries through international treaties.

Unless otherwise indicated, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support this site including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by NBHC and its related companies, suppliers, affiliates, licensors and licensees.

Personal, Non-commercial Use
Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site solely for the proper and reasonable purposes of:

Placing an order with NBHC; or
Using this site as a shopping resource, provided that you do not modify the site and that NBHC retains all copyright and other proprietary notices contained in the Contents.

You must not, without our prior written permission, exploit any of our site materials for commercial purposes or other purposes that are not expressly permitted under these Terms of Use.

Protecting Your Log on Details
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify NBHC in connection with any use (whether authorised or unauthorised) of your user name or password. NBHC may suspend or cancel your account at any time without prior notice.

Security & Privacy
NBHC will not reveal your personal information to external organisations except for the purposes of fulfilling your order. NBHC is not able to access your payment details as this process is entirely handled by PayPal.

We Can Use Your Feedback
You grant NBHC an irrevocable, non-exclusive licence to use any material, information and ideas that you transmit to this site or otherwise provide to NBHC from the time you authorise it to be sent. You agree that we can use and adapt any ideas, concepts, techniques, words, images or other content contained in these transmissions for any purpose and without restriction or compensation.

Indemnity
You agree to indemnify and will keep NBHC indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by NBHC in connection with your use of this site, your breach of these Terms of Use or your breach of any rights of third parties.

2. Buying Products from our Website

Ordering Goods
Any order placed by you in the manner described in this site is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on this site at the time you place your order. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods being dispatched to you.

NBHC reserves the right to accept or reject your offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. We may require additional verification or information before accepting any order. Our policies as to delivery and returns apply as set out in these Terms of Use.


Purchasing & Payment
For each online order, you must pay:

the applicable price for the relevant goods confirmed by NBHC; and
the delivery and handling fee specified on the website at that time.
Your order and credit card details are safe and secure. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched.

Delivery, Pickup & Shipping Information
All orders placed through this website are subject to confirmation and acceptance by NBHC. NBHC or its agent will deliver the goods you order to the address you specify in your order, within the agreed time frame, subject to their availability. Where the goods are not available we will notify you of this as soon as possible. Anyone at the delivery address who receives the goods will be presumed to be authorised to receive the goods.

Time of delivery depends on the method of shipping requested, the type of goods being shipped, and the country of destination. Typically delivery is between 1-10 business days. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be 2-4 weeks or up to 8 weeks on very rare occasions.

Some items (i.e. dangerous goods) may take longer as it is up to the freight company as to how to transport these goods safely.

Title & Risk
Title to the goods purchased on this site does not pass from NBHC to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery.

Product Information & Photos
nbhc.com.au aims to include up-to-date pictures and specifications of all of the goods on this website. However, our picture and/or description of the goods may differ from the actual goods. We recommend you read the labels on the goods carefully before using the goods.

Pricing
NBHC may change the prices published on this website at any time. While every effort has been made to ensure the accuracy of prices and information displayed on the nbhc.com.au website,

Prices and range on nbhc.com.au may vary from NBHC’s shop prices.

We may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. If we request payment for increased prices, you may cancel the order by giving notice to NBHC, which must be received within seven days of the announcement of the increase.

All prices shown on the nbhc.com.au web site are in Australian Dollars (AUD), are subject to change without notice and include the Goods & Services Tax (GST). We are an Australian Tax Registered Business (ABN) and we provide a tax invoice/receipt with all goods sold. The shopping cart and checkout process will display the amount of GST customers are charged and the total (inc GST) price.

All our prices are inclusive of GST which currently is at a rate of 10%. To find the amount of GST you are paying simply divide the total amount by 11.

In case your delivery address is outside Australia you will not be charged GST.

Clearance Products
All Clearance products are sold on a No Returns basis as per our Returns Policy, and are subject to these Terms & Conditions of purchase. Clearance products are either new, ex-demo, or have some minor cosmetic imperfection.

Due to the limited stock availability of clearance products, neither placement of an order, nor email confirmation that we have received your order, guarantees fulfillment of that order. Orders are processed on a first-come first served-basis and we will be considered to have accepted your order only by delivering the goods. If we cannot accept your order for any reason, we will notify you by telephone or email.

If your order is unsuccessful because the stock has been purchased by an order prior to yours, NBHC is not required to supply you with any alternative products and has no liability to you whatsoever.

Disclaimer of Liability
To the extent permitted by law, NBHC will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:

The use, copying, or display of the contents of this site.
Goods or services supplied by NBHC under these Terms of Use.
A failure or omission on the part of NBHC to comply with its obligations under these Terms of Use.

Disclaimer of Warranty
NBHC is providing this site and its contents on an 'as is' basis and use of this site is at your own risk. The content is believed to be accurate, complete, current and reliable at the date the information was placed on the site. NBHC and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products or services).

To the extent permitted by law, including any non-excusable statutory obligations, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, NBHC expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.

It is IMPORTANT to contact NBHC immediately if you believe that an item is defective in any way and you believe a warranty claim needs to be carried out. Please read through this document and our Terms of Use before making contact.
 
Please note that product manufacturers provide their own warranty.
 
If parts are purchased from us and there is a fault during the warranty period that is attributable to a manufacturing defect, the parts are replaced or repaired. Warranty does not cover damage to goods caused by customers such as:
 
 - Misuse or ill-treatment.
 - Not following the manual or the correct procedures.
 - Tampering with manufacturer’s internal components or original settings.
 - Any consequential damage to other parts or the loss of data.

Turnaround time for warranty claims largely depend on manufacturers or distributors response and availability of products. We will try our best to speed up the process.

Please understand the time involved for a warranty claim will include: the time it takes for you to send us the item, our time to test the item, shipping back to the supplier, supplier’s own test and replacement/repair, and the shipping back to us then onto you, the customer.

On a estimate you can expect this process to take anywhere from 5 working days to more than 5 weeks.

Returns Policy & Refunds

This document provides you with the correct procedures for claiming your warranty, your rights as a consumer to return a product and also governs the rules for these procedures. Please read them carefully and completely before purchasing goods from NBHC or attempting to make a warranty claim.
 
Receiving Your Order
 
When you receive your order, please follow these procedures:
 
 - Check that the correct goods have been sent to you. Make sure your invoice is correct.
 - Carefully unpack and inspect all merchandise, taking care not to damage the original packaging.
 - Do not throw away any of the original packaging materials, such as boxes, instructions, inserts, bags, etc., until you are satisfied with your order.
 - Please keep the supplied NBHC invoice, receipt or packing slip with your important records.

Read all instruction manuals before installing, testing & using your goods.

Returning Merchandise

You may only return goods for a full refund or request a refund within 5 business days of receiving your order providing all of the guidelines set out in this document have been met.
When returning merchandise, please make sure these steps are taken:
 
 - Notify NBHC via phone or email.
 - Include a photocopy of your original invoice or receipt.
 - Include a brief note explaining the reason for the return.
 - All returned items must be sent via prepaid shipping. Returns sent COD shipping will be refused.
 - Credit will be given only for items that we physically receive and inspect. To avoid any complications, be sure that you insure your return shipment.
 - Returns must be in brand new, mint condition where possible, in the original, undamaged manufacturer’s packaging including all packaging materials.
 - If damage occurred during transit, please do not dispose of the packaging or item. Contact NBHC immediately.
 - All items returned without fault will incur a 20% re-stocking fee. This fee is not negotiable. Please choose your products carefully.
 - Clearance products will not be accepted (see above for details)

If you wish to know anymore about NBHC warranty & return procedures please email us with your enquiries at sales@nhbc.com.au.

Goods Returned For Credit and Repair

All returned goods will incur 20% re-stocking fee. Credit for returned goods can be used against future purchases (no money refunds).

Goods sent to us for repairs will be first assessed by our staff (this process may incur charges). After initial assessment, the customer will be contacted by our staff to discuss the extent of repairs, spare parts needed and approximate costs and timeframe of repairs.

The shipping costs are to be paid by the customer.

Limitation of Liability
Our total liability to you (if any) in connection with this site, or with these Terms of Use or any goods or services supplied under them, will be limited, at our election, to:

In the case of information or services supplied or offered by us – the re-supply of the information or services or payment of the cost of doing this.
In the case of goods supplied or offered by us – repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this.
The amount paid by you (if any).

Rights We Cannot Exclude
The above disclaimer and liability limitation do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Trade Practices Act.

Termination
Your ability to purchase goods from this site may be terminated by NBHC at any time without notice. All restrictions, licences granted by you and limitations of NBHC liability will survive termination.

All nbhc.com.au orders are shipped and invoiced by NBHC Pty Ltd. ABN. 125 706 032